Open the Track page and enter the Tracking Code plus the Security PIN issued when the shipment was registered. Both values are required. You can also use the Track Now button in the header.

Pending means the shipment is registered and awaiting movement. In Transit means it is moving between checkpoints. On Hold means movement is paused, often for insurance, customs, or documents. Arrived means it has reached a destination hub. Delivered means the consignee has received the cargo.

Locations update when cargo clears a checkpoint, changes vehicle or flight, or is scanned at a facility. High-priority lanes may show more frequent map updates than standard ocean moves.

Yes. Tracking uses dual authentication: the public code plus a private PIN. Without the PIN, shipment details, map coordinates, and contact data are not displayed.

You may share the tracking page URL together with the code. Only share the PIN with trusted parties, because it unlocks sender, receiver, and location history.

Check the status notes and timeline first. Holds often relate to insurance, customs documents, or missed connections. If the delay is unclear, contact support with your tracking code and we will review the latest scan.

Yes. Customs clearance and brokerage are available as a dedicated service, including documentation, tariff guidance, and support when authorities request more information.

We move parcels, general freight, project cargo, temperature-controlled goods, high-value items, and—when declared correctly—regulated or hazardous materials. Pet transport is offered as a specialized service.