Return Shipments

Reverse logistics can move products back to origin or a nominated facility for business customers.

Undeliverable cargo caused by a bad address, refusal, or failed clearance is treated as return-to-sender. Return freight, duties, and admin fees are billed to the original sender unless another agreement exists.

Refund Limitations

• Shipping fees are generally non-refundable once cargo has dispatched.
• Cancellations at least 24 hours before pickup or loading may qualify for a refund minus booking fees.
• No transport refund applies after the journey has started.

Damaged Goods

A refund of freight is separate from an insurance claim. Note damage on the delivery receipt, file within 7 days with photos and value proof, and compensation will follow declared value and purchased cover. Without extra insurance, liability follows standard weight-based carrier limits.

Guaranteed Delivery Exceptions

Express guaranteed products may qualify for a freight refund if we cause a significant miss of the contracted date. Force majeure events such as severe weather, customs inspections, strikes, or border closures are excluded.

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